Troubleshooting Like a Pro: How to Guide Signers Through Remote Online Notarization Issues
Even the smoothest remote online notarization (RON) platforms can run into occasional hiccups—and when they do, it’s the notary’s calm confidence that makes all the difference.
Most clients aren’t tech-savvy. They’re stressed. They might be on a mobile device in their car, asking, “Why isn’t it working?” That’s when you become the hero of the session.
Let’s walk through the most common issues and how to troubleshoot them like a seasoned pro—so you’re not caught off guard and your signers feel supported from start to finish.
